Please contact us within 24 hours of delivery for any issues with your shipment.
Be sure to include any photos/videos to support your claim to help us expedite the process.
Although we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. Although we put enough gel/dry ice to withstand 24-48 hours, be sure to open and examine the product immediately should delays in your shipment occur.
Certain products are shipped frozen but may be thawed by the time it arrives. As long as the product is cold to the touch, the quality should not be compromised.
Requests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.
FedEx/UPS and Tradewind Seafood assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “Acts of God”).
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.